[email protected]

Shipping & returns

An order at Fairplace will be prepared the day after your order at the latest and delivered to our shipping partner Webship. Depending on the transport company a track&trace-code is sent to the customer. We guarantee a first offer of your package within two working days (usually this first offer is made the next working day). If you are not at home at that time, a note will be left stating where and when you can pick up the parcel.

Fairplace cannot be held responsible for delays incurred in the shipment by Webship. According to the Law of 6/4/2010 the maximum delivery time is thirty days, unless otherwise agreed.

It is possible that a purchase is disappointing and that you decide to return the package. No problem, this is your legal right and our guarantee: return the package within 14 days in a cardboard box, and we will refund the purchase without any questions. Attention: notify us by email [email protected](within 14 days) that you are cancelling the purchase and stamp your shipment sufficiently (costs for this are legally at the expense of the buyer).

Please pack the toys firmly and send everything back undamaged, so we can make other children happy!